With a fear of the dentist Ann had not had her teeth checked for more than seven years. This was her experience:

“I was really scared of dentists and had neglected going for any treatment until my friend recommended that I should see Carl. I was really frightened, but there was no need to be. He was so reassuring. He was very calming and took the time to tell me everything that he was doing. Being able to trust him was key to my experience.”